Privacy Policy

MotorTrader Uganda ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website motortrader.co.ug, use our mobile application, or engage with our services.

MotorTrader Uganda is a premier product of the Katsha Group, with our headquarters at Plot 45, Acacia Avenue, Kololo, Kampala, Uganda. We are registered with the Uganda Registration Services Bureau (URSB) and comply with all applicable Ugandan laws, including the Data Protection and Privacy Act, 2019 and the Computer Misuse Act, 2011.

By using our platform, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Create an account or register on our platform
• List a vehicle for sale
• Contact a seller or express interest in a vehicle
• Subscribe to our newsletters or marketing communications
• Complete a form or survey
• Contact our customer support team
• Submit feedback, ideas, or reviews

This information may include:

2.2 Information Collected Automatically

When you visit our platform, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent, clicks, searches, referral source
• Location Information: Approximate location based on IP address
• Cookies and Tracking Technologies: See our Cookies section below

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms (if you connect your account)
• Payment processors (transaction confirmations)
• Partner dealerships and advertisers
• Credit reference agencies (for financing options)

We use your information for the following purposes:

Under the Data Protection and Privacy Act, 2019 of Uganda, we process your personal information based on the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for specific purposes (e.g., marketing emails)
• Contract: Processing is necessary for a contract you have with us (e.g., listing your vehicle)
• Legal Obligation: Processing is necessary to comply with the law (e.g., retaining transaction records)
• Legitimate Interests: Processing is necessary for our legitimate interests, provided your rights do not override these interests

We have appointed a Data Protection Officer as required by Ugandan law. You can contact our DPO at dpo@motortrader.co.ug.

We may share your information in the following circumstances:

5.1 With Other Users

When you list a vehicle or contact a seller, certain information (name, contact details) is visible to other users to facilitate transactions.

5.2 With Service Providers

We share information with third-party service providers who help us operate our business, including:

• Payment processors (MTN MoMo, Airtel Money, Stanbic Bank)
• Cloud hosting providers
• Analytics providers (Google Analytics)
• Customer support tools
• Marketing and advertising partners

5.3 With Katsha Group Companies

As part of the Katsha Group, we may share information with our parent company and sister companies (including WorldHost, DomainsUG, Katsha International Colleges) for internal business purposes, always in compliance with Ugandan data protection laws.

5.4 For Legal Reasons

We may disclose your information if required by law, such as to comply with a subpoena or similar legal process, or to protect the rights, property, or safety of MotorTrader Uganda, our users, or others.

5.5 Business Transfers

If MotorTrader Uganda or the Katsha Group is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure data centers located in South Africa and Europe
• Regular security audits and penetration testing
• Access controls and authentication requirements for employees
• Staff training on data protection and privacy

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security practices.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Under the Data Protection and Privacy Act, 2019 of Uganda, you have the following rights:

• Right to Access: Request a copy of your personal information we hold
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal obligations)
• Right to Restriction: Request restriction of processing in certain circumstances
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at privacy@motortrader.co.ug. We will respond within 30 days as required by Ugandan law.

You also have the right to lodge a complaint with the Personal Data Protection Office (PDPO) of Uganda if you believe your data protection rights have been violated.

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for platform functionality (login, security)
• Analytical Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity for targeted advertising

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect platform functionality.

We also use Google Analytics to analyze usage patterns. Google's privacy policy is available at https://policies.google.com/privacy.

Our platform may contain links to third-party websites, including:

• Partner dealerships and advertisers
• Financial institutions (for financing options)
• Social media platforms
• Payment processors

We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any information.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

In Uganda, the legal age of majority is 18 years. Anyone under this age is not permitted to use our services without parental consent.

Your information may be transferred to and processed in countries other than Uganda, including South Africa (where our parent company Katsha Group has offices) and other jurisdictions where our service providers operate.

When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by the Uganda PDPO
• Binding corporate rules within the Katsha Group
• Transfer to countries with adequate data protection laws

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of material changes by:

• Posting the new policy on this page with an updated effective date
• Sending an email notification (for significant changes)
• Displaying a notice on our platform

We encourage you to review this Privacy Policy periodically. Your continued use of our platform after changes constitutes acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You may also contact the Ugandan Personal Data Protection Office:

Personal Data Protection Office (PDPO)
Plot 3-5, George Street, Kampala
Email: info@pdpo.go.ug
Website: www.pdpo.go.ug